FAQ

Refund

Yes, refunds may be issued in cases where items are damaged, expired, incorrect, or unavailable. All refund requests must be reported within 24 hours of delivery or pickup.

Approved refunds are processed using the original payment method or issued as store credit, depending on the situation.

Perishable items such as fresh produce, frozen foods, and meats are non-refundable once delivered, except in cases of damage or error on our part.

Delivery

Yes, Amazing Grace Supermarket offers local delivery to selected areas. Delivery availability and fees may vary based on location.

Delivery typically takes same day or next business day, depending on order volume and delivery location.

Please ensure someone is available to receive your order. Failed delivery attempts may attract additional delivery charges.

Shipping & Returns

Shipping is currently available within designated service locations. For bulk or special shipping requests, please contact our support team.

Returns are accepted only for non-perishable items that are unopened, unused, and in their original packaging.

All return requests must be initiated within 24 hours of receiving your order.

Payment

We accept debit/credit cards, bank transfers, POS payments, and cash (in-store only). Online payment options may vary.

Yes. All online payments are processed through secure and trusted payment gateways.

Payment on delivery may be available for selected locations and orders. Please confirm availability at checkout.