Privacy Policy

Privacy Policy

Effective Date: 01/01/2026

1. Our Commitment to Your Privacy

At Amazing Grace African Supermarket, your trust is important to us. Whether you’re shopping for groceries, ordering freshly grilled meals, or exploring authentic African products, we are committed to protecting your personal information and handling it responsibly.

We comply with applicable privacy and data protection laws to ensure your information is collected, stored, and used transparently and securely.

2. Information We Collect

We collect information that helps us provide a smooth and convenient shopping experience.

Identity & Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address

Order & Purchase Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Customer service inquiries

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your full credit card or payment details on our servers.

Website & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and interactions
  • Shopping cart and browsing behavior

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver groceries, meals, and products to your location
  • Manage customer accounts
  • Provide customer support
  • Send order confirmations and delivery updates
  • Improve our website, products, and services
  • Notify you about promotions, discounts, and special offers (you may opt out at any time)
  • Prevent fraud and maintain website security

We process your information under the following legal grounds:

Contractual Necessity

To fulfill orders, process payments, and provide products and services you request.

When you subscribe to newsletters, marketing communications, or promotional campaigns.

Legitimate Business Interests

To improve our website, analyze customer preferences, enhance security, and provide a better shopping experience.

To comply with applicable laws, regulations, and legal requirements.

5. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Delivery and logistics providers
  • Website hosting providers
  • Email marketing platforms
  • Customer support and communication services
  • Regulatory authorities when legally required

All third-party providers are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, misuse, disclosure, alteration, or loss.

While we work diligently to safeguard your data, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information where permitted by law
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the information provided below.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyze website traffic and customer behavior
  • Personalize your shopping experience

You can manage cookie preferences through your browser settings.

9. International Data Transfers

As an online business serving customers across different locations, your information may be processed or stored in countries outside your country of residence. We take reasonable steps to ensure your information remains protected wherever it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, services, or legal obligations evolve.

Any updates will be posted on this page along with a revised Effective Date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Amazing Grace African Supermarket

Email: shop@amazinggracesupermarket.com

Website: www.amazinggracesupermarket.com

By using our website, placing an order, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.